Inbox Placement Challenges for Custom SMTP Servers
Learn about inbox placement challenges for custom SMTP servers and how to improve email deliverability with proper setup, reputation, and engagement.
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Learn about inbox placement challenges for custom SMTP servers and how to improve email deliverability with proper setup, reputation, and engagement.
Last updated
Was this helpful?
When emails sent from Outlook 365, Google Workspace, or Zoho deliver to the inbox while emails sent via a custom SMTP (even with proper configurations like SPF, DKIM, DMARC, and rDNS setup) go to the spam folder, it can be frustrating. Here are some detailed reasons that could explain this issue:
Outlook/Google/Zoho: These providers have an established, high-reputation infrastructure with years of trust built with email service providers (ESPs). Their IPs and domains are globally trusted, making their emails more likely to land in the inbox.
Custom SMTP: If the IPs and domains used in the custom SMTP setup are new or have not been actively used for email, they might lack the necessary trust and reputation. Even if they are whitelisted and passed all the email encryption, it doesn’t guarantee inbox placement if the sender reputation is not well-established.
Outlook/Google/Zoho: Designed primarily for one-to-one communication, emails sent from these platforms typically mimic natural user behavior, which ISPs (Internet Service Providers) prioritize for inbox delivery.
Custom SMTP: Bulk email tools send emails at a high volume, open & click tracking, which can trigger spam filters, especially if the sending patterns resemble those of spammers.
Outlook/Google/Zoho: Use advanced algorithms, feedback loops, and AI to ensure their emails comply with ISP preferences, maintaining a clean reputation.
Custom SMTP:
Lack of Feedback Loops: Custom setups often don’t utilize ISP-provided feedback mechanisms, missing out on reports about spam complaints.
IP Warm-Up: IPs might not have been sufficiently warmed up, and sending a high volume too soon can harm deliverability.
Outlook/Google/Zoho: Emails sent from these services often receive higher engagement (opens, replies, forwards), reinforcing their positive reputation.
Custom SMTP: Bulk emails might see lower engagement, and ESPs use these signals (like low open rates or clicks) to decide inbox placement. High bounces, unsubscribes, or spam complaints further hurt the reputation.
Outlook/Google/Zoho: Benefit from their strong relationships with ISPs, where their emails are trusted by default.
Custom SMTP:
Spam Signature Matching: Bulk email tools might inadvertently create patterns that resemble spam, such as repetitive headers or footers, tracking links (for open/click tracking), too many links, or specific keywords.
List Hygiene: If the contact list includes outdated or invalid email addresses, it can increase bounces and harm the sender reputation.
While SPF, DKIM, and DMARC are critical for authentication:
These protocols only ensure that the email is not forged or tampered with, not that it is trusted.
Other factors like IP reputation, sending patterns, and user engagement carry significant weight in inbox placement.
If the custom SMTP uses shared IPs (even if they are whitelisted), issues caused by other users on the same IP can affect your deliverability.
Dedicated IPs require consistent volume and reputation building over time to achieve inbox placement.
Even if the content and subject line are identical:
Headers: Emails from custom SMTPs might have different headers that are flagged as bulk emails.
Tracking Links: Bulk email tools often use tracking links or pixel tracking, which can be flagged by spam filters.
Attachments: Some ESPs deprioritize emails with certain attachment types or file sizes, even if the content is legitimate.
Gradual IP Warm-Up: Start with a small volume of emails and gradually increase to build trust.
Engage with Clean Lists: Use only verified email addresses and avoid outdated contacts.
Improve Engagement: Personalize emails to increase open rates and reduce spam complaints.
Monitor Reputation: Use tools like Google Postmaster Tools or Sender Score to track your domain/IP reputation.
Feedback Loops: Implement ISP feedback loops to address complaints promptly.
Review Sending Patterns: Use staggered sending times and moderate sending speeds.
Avoid Spammy Features: Minimize the use of excessive links, tracking pixels, or repetitive phrases.
Regularly Update Content: Avoid repeatedly using the same subject lines and templates, as this can trigger spam filters.
By addressing these factors, you can significantly improve the inbox placement of emails sent from a custom SMTP setup.
