# Blacklist

### Introduction

The **Blacklist** feature allows you to manage email addresses that should never receive emails from your system. This helps maintain compliance and ensures better email deliverability by avoiding problematic recipients.

<figure><img src="/files/SxWF0pIHma8XTeZvCRIg" alt=""><figcaption></figcaption></figure>

### Overview

In the Blacklist section, you can:

* Create new blacklist entries.
* Import a blacklist from an external file.
* Refresh the list to reflect any updates.

#### Accessing the Blacklist

To access the Blacklist section:

1. From the dashboard, navigate to **Blacklist**.
2. You will be presented with options to manage your blacklist.

The main screen will display the following options:

#### **1. Create New**

* Use this button to manually add an email to your blacklist.
* This ensures that any future campaigns will not send emails to the listed addresses or domains.

<figure><img src="/files/zolJp2atSuuhGw4UVY3n" alt=""><figcaption></figcaption></figure>

#### **2. Import**

* If you already have a list of email addresses that you wish to blacklist, you can use the **Import** feature.
* Upload a file containing the email addresses in a supported format (`.csv`).
* Once imported, the entries will be added to your blacklist, and future email campaigns will exclude these recipients.

<figure><img src="/files/x7qIBaPyEW050KRYwHMP" alt=""><figcaption></figcaption></figure>

#### Managing Your Blacklist

The blacklist helps you ensure that problematic or unwanted recipients are never added to your campaigns. Recipients in the blacklist:

* Will not receive any future emails.
* If any contact is added to the blacklist, the status of that contact will be updated to **Blacklist** in your contact list.&#x20;
* It will prevent that contact from being added to any of your existing contact lists.

This is particularly useful for preventing emails from being sent to unsubscribed users, emails marked as spam, or email known for hard bounces.


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